I've made a purchase but can't seem to locate my membership access information.

Your access credentials were instantly dispatched to you within the welcome message for members.

Ensure that this email hasn't been intercepted by your spam filter or relegated to your spam folder. Once you've found it, please add our email address to your 'trusted contacts' to prevent future issues!

What is the process for returns?

For all digital products, we offer a no-questions-asked, 60-day refund policy. For returns involving physical items, please reach out to us directly through our contact page.

When should I expect my order to arrive?

For digital products, access is granted instantly upon purchase, and your login details are sent to your email. It's worth checking your promotions tab to make sure your access information hasn't been sorted there by mistake.

For physical goods, we aim to process orders within three to five working days.

Your tracking details will be provided by our shipping partner once your order is on its way. Expect to receive a tracking link at your purchase-associated email address within three business days.

A gentle reminder: Your email service might mistakenly filter our correspondence into your spam or junk mail, so do keep an eye out there!